Returns, Refunds, and Cancellations Policy
Returns:
Return Period:
We accept product returns within 30 days of purchase, only for products that are expired, defective, or incorrect.
Product Condition:
Products must be unopened, unused, and in their original packaging to be eligible for a return.
Return Process:
- Contact our customer service team at info@darkturquoise-elephant-347996.hostingersite.com to begin the return process.
- Provide your order number and the reason for the return.
- You will receive instructions on how to return the product.
Refunds:
Refund Conditions:
Once we receive the returned product and verify its condition, we will process your refund.
Refund Method:
Refunds will be issued through the original payment method. Depending on your bank, it may take 5 to 10 business days for the refund to appear in your account.
Shipping Costs:
Shipping fees are non-refundable. If you received a defective or incorrect product, we will cover the return shipping costs.
Cancellations:
Cancellation Period:
You may cancel your order before it has been shipped. Once shipped, the order cannot be canceled and must follow the return process.
Cancellation Process:
To cancel your order, contact our customer service team as soon as possible with your order number.