1. Processing Times

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed after 3:00 PM EST will be processed the following business day.
Orders are not processed on weekends or federal holidays.

If we experience a high volume of orders or delays, you will be notified via email.

2. Shipping Methods & Delivery Times

We ship within the United States using trusted carriers such as USPS, UPS, and FedEx.

Estimated delivery times:

  • Standard Shipping (USPS / UPS Ground): 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1–2 business days

Delivery times may vary depending on your location, carrier delays, holidays, and weather conditions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping speed.

We may offer:

  • Free shipping on orders over a certain amount (optional).
  • Flat-rate shipping for specific categories (optional).

(If quieres incluir montos específicos, puedo adaptarlo.)

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Please allow up to 24–48 hours for the tracking information to update.

5. Shipping Restrictions

We do not ship to:

  • P.O. Boxes (for some carriers)
  • APO/FPO/DPO addresses (optional: puedes activar si deseas)
  • U.S. territories (unless specified)

Some cosmetic or liquid products may have restrictions depending on carrier regulations.

6. Incorrect Address or Delivery Issues

It is the customer’s responsibility to provide a complete and accurate shipping address.

If a package is returned due to an incorrect or incomplete address:

  • Reshipping charges will apply.
  • Refunds for shipping fees are not granted.

If your package shows as “delivered” but you did not receive it, please contact the carrier directly. We are not responsible for lost or stolen packages after delivery confirmation.

7. Damaged or Missing Items

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery at our support email with:

  • Order number
  • Photos of the packaging and products
  • Description of the issue

We will replace or refund the affected items according to our Refund Policy.

8. International Shipping

This store currently ships only within the United States.
(If quieres incluir envíos a Canadá o Puerto Rico, lo agrego.)

9. Contact

For any shipping-related questions, contact us at:
info@propielusa.com